Documents
Renergy holds all necessary licenses and meets other regulatory requirements for trading and supplying electricity in Ukraine.
Standard contracts
Information for users
Regulations
General conditions of supply of electric energy
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Rights of electricity consumers
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The procedure for changing the electricity supplier
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The procedure for terminating and resuming the supply of electric energy to the consumer
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The general procedure for removing readings of measuring devices and payment for consumed electric energy
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Contacts of call centers and information and consultation centers of electricity supply companies
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Instructions on the procedure for submitting appeals, complaints, claims, in particular regarding the quality of electricity supply
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The procedure for ensuring quality standards of electricity supply services
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Application form for providing compensation for non-compliance with guaranteed power supply quality standards
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Financial statements
Financial statements for 2023
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Information on compliance with quality standards for the provision of services
Consumer message
Report on appeals and complaints of electricity supplier consumers for 2023 (Form No. 11-NKREKP-monitoring-supply (annual))
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Background information, analytics
Information on the share of each energy source in the overall structure of the electricity balance for 2023
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The impact on the natural environment caused by the production of electrical energy
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The advantages of efficient end-use energy consumption and the gratification of increased energy efficiency with increased electrical energy
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Links to web pages of state bodies and enterprises
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Comparison of prices/tariffs for goods, services (electricity) in Ukraine, regions and other countries
User electrical safety
Information in the event of an accident or accident, which constitutes the electrical safety of consumers and for rapid response and localization of events, must be immediately submitted to an authorized person of Renergy LLC at the phone number: +38 044 350 9150 or to the e-mail address: info@renergy.trading ( the subject of the letter states "Security threat")